This Shipping & Delivery Policy explains how orders are delivered by Orix Axis General Trading

1. Delivery Areas
We currently deliver within the United Arab Emirates. Delivery to other countries may be available upon request and subject to confirmation.

2. Delivery Time
Estimated delivery time is usually [1–3 / 2–5] working days for available stock items within the UAE. Special-order, customized, or out-of-stock items may require additional time.

3. Delivery Charges
Delivery charges will be shown at checkout or confirmed before order processing. Charges may vary depending on location, order size, weight, and delivery method.

4. Order Processing
Orders are processed after payment confirmation and stock availability confirmation. For bank transfer orders, processing starts after payment confirmation.

5. Delivery Address
Customers are responsible for providing accurate delivery details, including contact number, building name, unit number, and location.

6. Failed Delivery
If delivery fails due to incorrect address, unavailable customer, or lack of response, additional delivery charges may apply.

7. Inspection on Delivery
Customers are advised to inspect products upon delivery. Any visible damage, missing item, or incorrect item should be reported to us as soon as possible with photos/videos.

8. Installation
Delivery does not include installation unless agreed separately in writing.

9. Delays
Delivery may be delayed due to stock availability, supplier delay, courier delay, weather, public holidays, or circumstances beyond our control.

Contact:
Email: info@orixco.ae
Phone/WhatsApp: +971 50 880 0302

Last updated: 13/05/2026