At Orix Axis General Trading, we aim to provide quality products and clear after-sales support.

1. Return Eligibility
Customers may request a return if the product is defective, damaged, incomplete, incorrect, or not as described.

2. Return Period
Return requests should be submitted within 7 days from the date of delivery.

3. Product Condition
Returned products must be unused, in original packaging, and include all accessories, manuals, and proof of purchase, unless the product is defective or damaged.

4. Non-Returnable Items
The following items may not be accepted for return unless defective:
– Custom-made or special-order products
– Cut-to-size aluminum profiles or LED strips
– Installed or used products
– Products damaged due to incorrect installation or misuse
– Products without original packaging or missing accessories

5. Defective or Damaged Products
If a product is received damaged, defective, incomplete, or incorrect, please contact us with photos/videos and order details. We may offer repair, replacement, exchange, or refund depending on the case.

6. Refund Method
Approved refunds will be processed through the original payment method where possible. Bank transfer refunds may require the customer’s bank details.

7. Refund Processing Time
Refund processing time may vary depending on the payment provider, bank, and order case.

8. Shipping Charges
Delivery charges may not be refundable unless the return is due to our error, defective product, or damaged item.

9. How to Request a Return
Please contact us at:

Email:info@orixco.ae
Phone/WhatsApp: +971 50 880 0302
Order Number: [Order Number]

Last updated: 13/05/2026